Orlando Pirates Football Club
Unclaimed Business
|3|2 Reviews (last 12 months)|This business does not respond to reviews
Orlando Pirates Football Club
Unclaimed Business
|3
2 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Orlando Pirates Online store is drawing consistent frustration from supporters. Shoppers describe orders paid for and confirmed, including jerseys and third kits, that never arrive, alongside refunds for returns and out of stock items that remain outstanding for weeks. The listed landline reportedly goes unanswered, emails go without reply, and the Orlando Stadium shop was found closed. Sizing availability is limited, with only S and XXL stocked. Many say the service damages an otherwise respected club brand and warn others against ordering.
Review Distribution
3|2 Reviews
Mar '26 - Sep '26
Recent reviews (2)
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Used this business recently? Share your experience to help others decide.
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Mpho S
1 reviews | Active since Aug 2019
16 Sept 2026, 17:09
Orlando Pirates T-Shirt Quality Issue
Formal Complaint: Orlando Pirates T-Shirt Quality Issue I am extremely disappointed with the way my complaint regarding an Orlando Pirates T-shirt has been handled. I purchased an Orlando Pirates T-shirt from the Mall of the South in January 2026. After only a few months of normal use, the printed design on the front of the T-shirt began peeling and deteriorating significantly. I reported the matter to the retailer and provided photographs showing the condition of the garment. Instead of properly addressing the quality and durability concern, I was advised that Section 56(2) of the Consumer Protection Act refers to a six-month period and that this period has passed. While I acknowledge the wording of Section 56(2), I find the response concerning because my complaint is about the quality and reasonable durability of the product. The T-shirt has deteriorated considerably after a relatively short period, and I expected a branded garment of this nature to last substantially longer than this. The response also raises a very concerning question: Does this mean that the retailer considers the expected lifespan of the T-shirt’s print to be less than six months? If so, this is extremely concerning to me as a consumer. If a customer purchases an Adidas-branded Orlando Pirates shirt, there is a reasonable expectation that the product will be manufactured to an appropriate standard and will be reasonably durable. I would also like to know whether Adidas is aware that one of its branded products is deteriorating in this manner after only a few months, and whether Orlando Pirates, as the club whose branding is featured on the product, is aware of the quality concerns being raised by customers. I am not asking for special treatment. I am asking for a reasonable resolution to a product that I believe has failed to meet the quality and durability I would reasonably expect. I am therefore requesting that the matter be properly investigated and that I be offered either a full refund or a replacement T-shirt. I would also appreciate clarity on whether this is considered normal wear and tear and, if so, what the expected lifespan of the printed design is according to the manufacturer. I have photographs of the T-shirt and correspondence regarding my complaint available as supporting evidence. I hope the matter can be escalated and resolved fairly rather than simply being dismissed based on the six-month provision. I would appreciate a proper response addressing the quality of the product, rather than only referring to the six-month period.
Helpful (0)
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Mpho S
1 reviews | Active since Aug 2019
16 Sept 2026, 17:09
Orlando Pirates T-Shirt Quality Issue
Formal Complaint: Orlando Pirates T-Shirt Quality Issue I am extremely disappointed with the way my complaint regarding an Orlando Pirates T-shirt has been handled. I purchased an Orlando Pirates T-shirt from the Mall of the South in January 2026. After only a few months of normal use, the printed design on the front of the T-shirt began peeling and deteriorating significantly. I reported the matter to the retailer and provided photographs showing the condition of the garment. Instead of properly addressing the quality and durability concern, I was advised that Section 56(2) of the Consumer Protection Act refers to a six-month period and that this period has passed. While I acknowledge the wording of Section 56(2), I find the response concerning because my complaint is about the quality and reasonable durability of the product. The T-shirt has deteriorated considerably after a relatively short period, and I expected a branded garment of this nature to last substantially longer than this. The response also raises a very concerning question: Does this mean that the retailer considers the expected lifespan of the T-shirt’s print to be less than six months? If so, this is extremely concerning to me as a consumer. If a customer purchases an Adidas-branded Orlando Pirates shirt, there is a reasonable expectation that the product will be manufactured to an appropriate standard and will be reasonably durable. I would also like to know whether Adidas is aware that one of its branded products is deteriorating in this manner after only a few months, and whether Orlando Pirates, as the club whose branding is featured on the product, is aware of the quality concerns being raised by customers. I am not asking for special treatment. I am asking for a reasonable resolution to a product that I believe has failed to meet the quality and durability I would reasonably expect. I am therefore requesting that the matter be properly investigated and that I be offered either a full refund or a replacement T-shirt. I would also appreciate clarity on whether this is considered normal wear and tear and, if so, what the expected lifespan of the printed design is according to the manufacturer. I have photographs of the T-shirt and correspondence regarding my complaint available as supporting evidence. I hope the matter can be escalated and resolved fairly rather than simply being dismissed based on the six-month provision. I would appreciate a proper response addressing the quality of the product, rather than only referring to the six-month period.
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Replies (0)NS
Nicole S
1 reviews | Active since Nov 2021
26 Mar 2026, 08:44
Exceptional Service
🌟 Exceptional Service from Phumla Malishe 🌟 I want to extend my heartfelt gratitude to Phumla Malishe for being the only one who took the time to respond to our proposal. Her thoughtful reply speaks volumes about the passion and dedication she brings to her role, and it truly sets her apart. What impressed me most is her humility and sincerity—Phumla doesn’t let her position create distance, but instead remains approachable and supportive. That kind of leadership is rare and deeply appreciated. It reassures us that our efforts are seen and valued, motivating us to continue striving for excellence. Her willingness to share our profile with partners and involve her colleague Sindi reflects not only professionalism but also genuine care for building meaningful connections. It’s refreshing to know that she treats every email with the attention it deserves, never letting them pile up or go unanswered. Thank you, Phumla, for your kindness, responsiveness, and commitment. Your actions inspire confidence and show what true dedication looks like. We are truly grateful!
Helpful (0)
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Nicole S
1 reviews | Active since Nov 2021
26 Mar 2026, 08:44
Exceptional Service
🌟 Exceptional Service from Phumla Malishe 🌟 I want to extend my heartfelt gratitude to Phumla Malishe for being the only one who took the time to respond to our proposal. Her thoughtful reply speaks volumes about the passion and dedication she brings to her role, and it truly sets her apart. What impressed me most is her humility and sincerity—Phumla doesn’t let her position create distance, but instead remains approachable and supportive. That kind of leadership is rare and deeply appreciated. It reassures us that our efforts are seen and valued, motivating us to continue striving for excellence. Her willingness to share our profile with partners and involve her colleague Sindi reflects not only professionalism but also genuine care for building meaningful connections. It’s refreshing to know that she treats every email with the attention it deserves, never letting them pile up or go unanswered. Thank you, Phumla, for your kindness, responsiveness, and commitment. Your actions inspire confidence and show what true dedication looks like. We are truly grateful!
0
Replies (0)