Kirsten versus Orkin Environmental Services

My Son was involved in an accident with their client, The Company Orkin Environmental Services had one of their employees driving the company vehicle in Port Elizabeth. The employee on the 1st September 2021 ran a red traffic light and collided with my Son. Video footage proves that their client was in the wrong. My Son didn't have his own insurance.

The Company had my Son wasted a month with internal Orkin emails, only to be handed over to Discovery Insure, third party who refuted the claim accusing my accusing my Son of not adhering to and not observing road rules. After pointing out in detail through screenshots of the video, they offer an apportionment settlement, 60/40 in my Sons favor. But they came up with a formula that makes my Son owe them a small amount and then state that they are willing to write it off and suggest that each party sort out their own damages incurred. This was rejected by myself, but they maintain their stance. I asked for a repudiation letter and has still not received it. It seems Insurances, even when the truth is staring them in the face finds ways to not pay out. Orkin Environmental Services are no better in this as they have written it off after speaking to the operations Manager, saying that once the case has been handed over to the Insurance, its out of their hands. But they are the Customer to Discovery, surely with a directive from them, they would cause Discovery Insure to do what is right and pay what is due. It seems both Orkin Environmental Services as well Discovery Insure condones the breaking of traffic signals and traffic lights. Can anyone be safe on the road when this type of behavior is allowed by these Companies.