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Went to coach house a month ago. With previous visits and good experience we decided to go back not expecting a horrific experience like we expected. NO covid rules in order hygiene was terrible and rooms and property needs big maintenance. We booked and paid for spa treatmeamts and decided to return home a day earlier as we didn't want to waste our time and money further. When we got to reception we where promised by management on black and white we will be fully refunded for the nights accommodation as we had to rebook at another hotel and be refunded for the spa treatmeamts that never happened. We have then made contact with head office Antoinette Kleyn and still waiting for our refund that was promised to us! Shocked by the bad service and communication from head office!