Disappointing Experience with Zevenwacht Infinity Spa Closure

A group of my friends had booked a spa day for Thursday, and I decided to join them. I made and paid for my booking on Monday, only to receive an email on Wednesday notifying us that the spa had closed. Despite this, the payment had already been processed — which raises serious concerns. Surely the management must have been aware of the impending closure at the time of accepting bookings and payments?

Since then, no one has been answering calls at the spa, and attempts to contact Orion have also been unhelpful — we are merely told someone will call back, but no one does.

This has not only resulted in financial loss but also personal inconvenience, as I had arranged special leave from work to join my friends for what was meant to be a relaxing day. Instead, it has been an incredibly frustrating and disappointing experience.

I would appreciate a prompt response regarding a refund and an explanation of how this situation was handled.