You stole my money

On sunday I placed an order on your app, only to be called 30 minutes later and after the money had been taken out of my credit card to say that the order was cancelled because the kitchen is closed. I was then told that the refund will take 2-3 working days to reflect in my account. I then requested the the proof of refund to be sent to me(which was only sent to me once i had to call 3 times), and on it it says it take up to 10days a) how on earth do you allow and order to be processed and paid for, for a kitchen that is closed. The is absolutely no indication of this on the app b) why should i have to sit R500 down and earning interest in the amount when you made the mistake. Why dont you ask for my bank detail and EFT me? I mean come on!!!! @MrD is by far the superior service and i most certainly will not be using you guys again, the hassle