Wrong order

<p>I ordered a original burger with no via their app. But some how between selecting my order, in the cart, to checking out to pay. Their app failed or ignored the notes I had added to leave the mayo out. I ordered my around 9am might be even earlier than that. it is now 12h19 i still don't have the food i ordered. Orderin delivered a burger with mayo and confirmed that they would send me a new burger with no mayo. I am being bounced from pillar to post. I have not had breakfast today. They claim i did not say include a note saying no mayo which i did because I am allergic to these stuff. You tell me who is right ??? Your app does not capture the notes i made but somehow this is my fault. I want my money back or my food. I am hungry i dont have time for this. If your app fails how is this my problem. I have been using this app since April 2017 this is the second/third i am getting the wrong order from orderin. This is a **** and I wont stand for it!!! They don't even have history logs to see for themselves that i usually order this burger with no mayo. I am extreme disappointed by OrderIn and The Local Kitchen and how they have handled this. This is not customer service at all. Clearly your systems/app did not process my order, That is what you should be investigating because it seems orderin is usually the last to know if their app is having issues. It would not be the first time. I am disgusted at the way my order has been handled.</p>