Terrible Service - Orderin

Good day

I am a frequent user of the Order in app and on Friday we received appalling service.

Order was placed on Friday, the 4 May 2018 at 18:40 (Order ID # ********** 7) and I received the email stating that my order has been confirmed and that delivery would take place at approximately 19:39. Please see attached email.

At around 19:38, the supply restaurant, Apache Spur Durban North afforded me a call to state that my order was still waiting to be fetched from the restaurant. I informed the lady who called that I will contact Order in directly. I thereafter proceeded to contact Order in on the following number, ********** 55 at 19:40pm, to which my call only got answered 7.5 min later. The lady on the line stated that she would contact the driver and get back to me. To date, I have not received a call to even ask if my order arrived.

I then received a sms to state that our order was on the way at 8:14. Our food arrived cold and extremely late! I have still not received an apology or a courtesy call from the call centre.

I considered myself a loyal customer of the order in app but now I would greatly reconsider using the app and I will be advising others of my poor experience with the Order in app and contact centre.

Pathetic and poor customer service noted.