OrderIn Unacceptable Service - Would NOT Recommend

I've have ordered food via OrderIn a few times, and while the service has never been amazing the food usually arrives according to the specified time provided by OrderIn (usually about 60 minutes after I placed the order). On the 28th of September 2018 I ordered food from Ocean Basket Paarl via OrderIn at 19:21. Usually they send a confirmation a couple of minutes later stating the time you are able to expect your order. However, on this day the confirmation was only received about 40 minutes later at 20:00. The confirmation stated that the food would arrive at 20:44. Waiting 40 minutes for a confirmation message seemed quite unreasonable though we waited patiently up until 20:44 though the food did not arrive. So we gave the customer service support number a call though waited on hold for 10 minutes without any help, I also sent them an email asking for an update on my order. We also sent a message via the "chat" window available on their site but heard nothing. The food only arrived at 21:34 - it was Ice Cold and basically inedible (The lemon butter order on the side was solidified). It is now the following day, and I am yet to receive any communication from OrderIn - either on the chat nor via e-mail. I will not be making use of the service ever again and would not recommend that anyone uses it either.