ORDERIN MADE ORDERING FOOD TEN TIMES WORSE THAN ACTUALLY GOING TO THE RESTAURANT!!!!

I have placed an order with order in over an hour ago for pick up, I call the restaurant to confirm that they received the order as there is to branches close by.

After receiving a confirmation sms from order-in the both branches of the restaurants confirm that they have not received the order. They also call orderin back and forth along side us trying to assist the CUSTOMER.

A consultant from Orderin by the name of Robin (male) calls me to advise they are trying to get to the bottom of this and he will call me back in 2 minutes. I advised him that I do not care about whether it is order in or the restaurant the fact is I paid my money to order in directly online.

I ended up having to call him back as he did not get back to me for over 15 minutes and his excuse is he was just about to call the restaurant and find out whats going on which means from the time I spoke with him last he did absolutely nothing to ensure that we get our food as soon as possible.

You guys have done nothing for the customer satisfaction, nothing to ensure that the main priority is the customer getting there order.

It is now over an hour and I have to now send my partner to go and pick up the food as he advised us the order is prepared and ready and has been all along, after both Robin and the restaurant confirmed initially that the order was not confirmed.

I used my own airtime phoning 2 different branches and order in multiple times for a ordering method that is suppose to make my life simpler? it did no such thing!!!

It actually costed me more!!!

Ridiculous!!!!

I will never support Order In again!

Orderin ID: ********** 8