Order out would have been quicker

Ordered a meal. Got called 30 minutes later to say, wait for it, that the meal would NOT be delivered. Got justifiably upset at at a delivery service not being meet their sole function of delivering meals and was told a plan would be made and that I would be called back. 30 minutes later nobody had called me back. Called the helpline, sat on call hold listening to the inanely faux cheerful recorded voice and eventually got through to someone who was utterly unable to help beyond processing a refund.

I fail to understand how orderin thinks that simply giving back my money after making me wait an hour - during which time the shops in my vicinity have closed and I've sat hungry - is at all sufficient. Surely some TOKEN of acknowledgement of utter failure to provide a service is warranted? How about paying me for the hour of my time they've wasted, or the stress, or the phone bill? Hell, I'm not unreasonable - I'd even settle for a voucher for a decent meal at one of the many restaurants they allegedly deliver food from.

I'm completely unsurprised by the one star rating orderin has here and I cannot see them surviving past 2018 with this attitude.