Inconsistency and Bad Attitude

I have complained twice via email over the last two weeks with regards to Order In and my delivery at time.

Today, upon the delivery of my order (which once again was cold and missing elements I had ordered on the side) I finally decided to give them a call (because as a paying that is my job obviously. To follow up on MY complaints)

When I called (mind you the same voice on automated answer sounded like the same person picking up phone so I can only assume they are running a mom and pop business hence the lacklustre service) the operator had the audacity to argue with me as to

1. WHY MY FOOD WAS COLD ( for a business that is 6 mins from my house and which from previous order delivery has been hot upon arrival )

2. WHY MY SIDE ORDER WASN'T DELIVERED ( she even went to throw out the suggestion that my side of chilli may have incurred cost and hence why it wasn't delivered. - Mind you I order from this Resturant 3 times a week and the chilli is defiantly not extra but that being said surely you as a business owner should have that documented and be informed if that was case)

3. Lastly the troll on the other line proceeded to argue with me for 6 mins as if my complaint towards ORDER IN was a debate in high school

You are in the service industry. What might have sufficed was a simple apology and following up with supplier. You have definitely lost a client. Deleting your stupid bata app that cant even have proper updates and still resorts to email texts.

Maybe next time train your call centre staff. you might just have a chance