Horrible customer service

Good day. I received the worst customer service from the OrderIn staff and manager. I placed an order on 08/02/2018 at 11:30am. Order ID ********** 9. The restaurant called me that they do not have electricity so They will have to cancel my order. I called OrderIn to get my money back and they promised to get me credit back to order again. It took over an hour to get the credit back. At 12:45pm I made another order. The order ID is ********** 16. The restaurant called me to tell me that my food has been ready for a while and they have been waiting for the delivery guy to come fetch it. I called OrderIn again to ask what is happening as I have been waiting over 2 hours now. I spoke to a girl namesd Tania who told me that the delivery guy has other orders and I will have to eat my food cold. I tried to speak to a manager called Bianca but I was not allowed. This is disgusting customer service. I am truly Livid