Ghost town at Orderin!! Failed attempts to resolve a bad experience

Wed 11 December I placed an order via Orderin for Nandos Florida Road, my order was due to arrive at 12:20 however the driver eventually arrived at 13:30

I was due to leave the office at 13:00 however I couldn't leave because I couldn't get communication through after failed attempts to call, instant message & email Orderin.

When the driver eventually arrived the food was extremely cold and I shared my concerns with him and that can he please take it back as I was not willing to pay for the quality of food and he said to me "He doesn't work at Nandos" I agreed with him however my complaint was with Orderin as that is the company I placed my order with... after attempting to explain myself, he closed his delivery bag and rudely walked away as I was talking.

To say I was extremely disappointed would be an understatement, I have never in my life received such horrific service and worse I had already paid for food that I couldnt even eat.

I have since Wed 11 Dec made NUMEROUS attempts to contact Orderin without luck, I have tried every channel possible through call, instant message (on the cell app & website), email etc without luck.

It's like they have disappeared into thin air!

I would definitely not recommend this delivery app to anyone going forward! They are okay when things are going well but clearly can't deal with real customer service!

I am definitely not backing down, I will trace someone down, I spent my hard-earned cash in support of their business and I don't take disrespect lightly.