Extremely poor service

This is the fifth time I have a problem with Order in. I placed an order yesterday to Ocean Basket and I got a call back an hour later from Tracey, to tell me that there is no driver available therefore my order would get canceled. She offered no further assistance and was not willing to assist in having my food delivered. She was very arrogant! Instead she shoved down my throat a R50 discount off my next order as if it was meant to make up for their poor service. I then used the voucher to place another order with Steers whom have not delivered up until this morning. Why is this order in company even im existence in the first place if they don't do what their PRIMARY and CORE function is? Which is to deliver food?? This is pathetic and I would also like to get refunded for noth purchases. I'm an employee of Investec. Can someone please sort this out!!