Disgusting service by ORDERIN.co.za

Hi all

I ordered a pizza from Panarottis via the Orderin app a few weeks back and sadly my order was messed up.

They failed to give me the Pizza I had ordered and paid for!!

I sent orderin a message to raise my concerns and to my horror was met with a sheer lack or care.

The responded to my email days later with the below We're Sorry # ********** 9 - Panarottis - Claremont Inbox x

Lungisile K**** ********** Mar 6 to me Good Afternoon,

I hope this e-mail finds you well,

We would like to apologize for the inconvenienced caused with regards to your order last night. I have spoken to the manager by the name of Richmond to ensure that they double check the items ordered by our customers before they get delivered.

We have processed a refund of R20.90. The refund takes 3-5 working days for it to reflect into your account. We have also sent a bit of love of R30. The coupon is automated into your account and can be used as a discount on your next order.

Please call us or e-mail us if you need any further assistance, .....

Now yes mistakes happen but please tell me what does one do with the above response?

Then I sent them another email..

Which 3weeks later has not been responded to and even better the money was never sent and coupon sent either... I mean they sent a straight go jump email and sealed it with a you know what we don't care about our customers.

Bellow is my profile with ORDERIN.... My Promoter Code Every time a new user enters this code with an order, they receive R75.00 discount, and you get R75.00 OrderIn credit to spend how you like!

My Code: 60AA3C62 Share My Code: Balance:R0.00

This saddens me because they were one of the best to use at the Boulevard office park ...