Below **** service (2nd time)

The service i have recieved from this company has been below ****.

My order was an hour late and the agent said i cannot get the order refunded as its not their problem. I told her the food will be cold as its been 20min after pickup but she refused to think logically.

Now the company says they have refunded me last week and i have not recieved any funds

Cleary they dont k ow what they doing