DP
Duran P

1 reviews | Active since Aug 2012

03 Oct 2017, 12:23

Bad Service

OrderIn is supposed to provide a supported customer service to client that have given them over 100's of employees to corporate companies. In our disappointment at our site of many we have been limited to service Food delivery as well as pickups. where there is food service around us, they provide places that is more than 3km away. When we request change or feedback they are not compliant. To mention just one place, Nandos, has been taken away from our order in service and its the second time. Not only do we have bad app service but it has been noticed that they have changed and added expensive restaurants to OrderIn APP. I do believe we will not be heard as they system has allot of flaws to Accounts. Specifically where one or two have the same name or surname. I have colleagues that have tried mailing and calling the support Centre and we have had no luck or proper knowledge process and procedures. I will keep addressing this issue until we see change.

0
Replies (1)
DP
Duran P's update10 Oct 2017, 11:03
Reviewer Update
I posted this last week, contacted Customer service notifying my disappointment and explaining the issue over the phone, via email. No Proper response provided where I see it has movement but been escalated for over a week now and still not resolved. It was easy request, to advise the issue why the certain Order areas was removed and what is the issue with putting them back on. No reply with that error issue. As well why have got places for eating much further away when we have places 400 meters away. We are a branch for a company and have selected areas to order from yet our branch has the most issues getting food to be delivered by OrderIn. I will update soon as I can see this will not be sorted out and no response will come through. Sincerely DISAPPOINTED CUSTOMER