Bad Service

Had a burst pipe in my kitchen which i got my plumber to come and fix. I then informed Ordel Brokers about my situation. It took 6 phone calls and numerous emails just to get their attention and to get the necessary paperwork from them. After going through the effort of getting three quotations , as per their request, they then went to send the assessor to assess the damage and determine whether the cupboards needs to be replaced or not. While doing this, they then had their own contractor giving a quotation who obviously got the job. I had to call the assessor in order to ascertain what the next step is. Was advised the cupboards will be replaced and that the contractor will call me when work is to be done. Contractor contacted me, work was done only to find out that there was an excess fee of R 2 500 which i was not advised about and neither was the contractor. After numerous emails back and forth, the company is still not taking responsibility for the bad customer service of the assessor used and my welfare as their client is obviously not important enough in order to resolve this matter. If this is how they treat their customer's guess i will not be contacting them again.