No customer service

I am very disappointed in the level of service from Orbit Rings everyone says how amazing they’re service is but I haven’t seen it. I waited 13 days for my ring which is fine seeing as it was supposed to come in 14 days but when I followed up to see if it was still going to arrive on the 14th day as I haven’t received any tracking information I was told the order is late, which I wouldn’t mind if they just kept me in the loop, I was told they shipment would arrive Mon/ Tue this week, we’re on Wednesday still no info or ring from them when I followed up… No sorry now they’ll only get the shipment on Fri/Mon…. Again, not even bothering to send an email saying sorry the order is going to be late, to me this is unacceptable and I’d definitely not recommend them