Worst experience I have ever received in my life at OR Tambo because of ACSA employees

I would like to write this review with so much disappointment and dissatisfaction from the level of service I have received from ACSA staff members Nthabiseng Ramach and Abukho Yaliwe.

On Sunday the 15th March I went to drop of my mom at OR Tambo International Airport as she was heading to Durban. My mom is elderly as she was born in 1960 and has never travelled alone.

I decided that I need not to just drop her off but also accompany her to check in and ensure that she goes to the right place. Naturally I chose to park however because I have never parked at OR Tambo airport I then chose the wrong parking( apparently parking for people who leave their cars)

I never saw the sign when driving in so I then continued to park. To my surprise when I went back to car to leave because we only spent like an hour at the airport the parking bill anointed to R540.

I was distraught so I was told by the security to go to parking management to try and solve this. I got parking management and spoke to this lady who wears glasses I don't know whether it's Nthabiseng or Abukho staff numbers 76727 and 82127. I humbly explained my situation explaining everything. I told her it was my first time. I told her I didn't see the sign and there are so many parades and the airport or big and overwhelming.

She firstly told me that management doesn't allow to reverse the funds and the signs are there I should have looked at the sign. I told her I didn't see the sign she then said must she come and show me or get someone to show me. This is where then things escalated, she was so condescending in her tone. She never opted to assist as she kept saying that she can't do anything.

I asked her for her manager because at that time I was so upset to the point of shaking. She told me there aren't any managers but she will call her supervisor. A gentleman walked pass while we were waiting and she then said that was her supervisor but he never returned.

She then called another light skinned lady not sure if she is Nthabiseng whom I explained again the situation calmly. She listened only to respond because she too told me they can't reverse. I asked her to come to a solution she then dismissively told me there isn't and that is not her problem but mine to solve.

I then came up with a solution to say can't I pay for atleast an hour on the normal rates because I didn't even spend that long and it was an honest mistake going into the wrong parking. She did not want to hear any of what I was saying nor proposing and continued to say it was my problem to solve and not hers.

None of these two ladies were willing to solve anything not come to a solution after seeing how much I was humbling myself because did the mistake I made. I asked for airport management office they refused to show us where the offices are and even told us that they are closed. I was treated badly because of profiling from other black people because of my skin colour. Had this been a person of a different race I don't think it would have played out the way it did.

I ended up asking my sister to transfer the R540 and I will pay her back on Friday when I get paid. I am so angry with the level of service I have received, especially from someone who looks like me. To racially profiled me and undermine me because of a mistake I made as if they never make mistakes is so disheartening.

I am going to escalate this matter to the highest level of need be because of the way I was made to feel. I was made to feel small, insignificant and was felt embarrassed by the lady because we were even shouting at each other. That's not how you treat customers, you don't shout at customers and make as if the customer is stupid. Your duty as a client service consultant is to manage irate customers and try to diffuse and de-escalate the situation not escalate it.