Poor Customer Service

I made a purchase on the 28/10/2020 and decided to cancel my order the following day 29/10/2020. Of which I send an email requesting order to be canceled and a full refund. I call the business on the 01/11/2020 following up and I was told the manager does refund only on fridays. Called again today 12/11/2020 to following up as I haven’t received my refund and I’m still being told the manager is going to do it this Friday! Asked to speak to the manager and I was told she’s never around. Asked for her contact details and I’m being told to call again as permission needs to be granted first.