MC
Michelle C

1 reviews | Active since Feb 2019

24 Nov 2021, 10:05

ZERO CUSTOMER SERVICE

AVOID Optivest at all costs. I was signed up by a broker very quickly and had constant calls and assistance until the contract was signed. As soon as this contract was signed and the first payment came off, it was the END. I never received a response to any emails, phone calls, NOTHING! NO ASSISTANCE IN THE SLIGHTEST. They always quick to sign you up but after that good luck. It is impossible to receive assistance from anyone there. We also pay a private consulting fee every month and are completely ignored all the time. It is extremely frustrating and I would not recommend to anyone.

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Replies (1)
Optivest
Optivest's reply24 Nov 2021, 12:20
Official
Dear Michelle

Thank you for your recent review via Hello Peter.

We do apologize for the service you have experienced.
We have escalated your complaint to the private client department who will contact you with regards to any query you might have.

Kind Regards
Optivest Health Services