Worst customer treatment ever with lasting problems

This is the worst service I have ever received and it's saying alot. Everything was wrong from start with a lack of attention to detail and plain sloppy service, feedback and no follow through from the broker. I then ended up with erroneous late joiner penalty fees being allocated which only got corrected through major drama and complaints. I was then told the broker had lost her husband, however, this does not explain the lack of service leading up to the mess. I still have benefits on hold and have to pay cash for everything. Despite Darron trying to save the situation, I must say I wish I could turn back time and never have contacted Optivest in the first place. To add insult to injury, I was contacted twice by a consultant regarding my interest in joining the medical aid - all this WHILE I was going through this pain of having indeed made the mistake to sign up on the medical aid with them. I NEVER go online and make a company's name bad because life happens and everyone deserves a chance to improve, and I would like to be given the chance if I have messed up - however, in this instance if I can save even one person from ending up in the same boat, it will be worth it. I never imagined I would be treated like this.