VJ
V J
1 reviews | Active since Sept 2021
22 Sept 2022, 09:25
Waste of time and money! So pointless!
I am so disappointed in OptiVest. After giving birth around 4 months ago, no progress has been made on the claim, after appointing them as a broker they keep coming back stating we have to contact the hospital, medical and the doctors to resolve. What is the point then? Each time Phumlela calls, she advises that nothing has transpired and says there are no service level agreements in place to indicate how long a query will take to resolve. I am at my wits end with OptiVest and would not recommend anyone wasting their time with this product. So frustrated!
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Replies (3)
Optivest's replyOfficial
22 Sept 2022, 10:36Good day VJ
Thank you for your recent review.
We have escalated your concern in this regard.
We can however in the interim confirm that we are not affiliated with Hospitals and Doctors, therefore cannot obtain any form of information from these parties, as they will not provide us with any information pertaining to claims, etc. We are contracted with medical schemes and can relay the specific requirements to you as client, to understand what it is the scheme requires in order to process claims, hence saving you time with the need to phone the scheme.
We do hope we can assist with resolving the matter, with the specific details we require from you, in order to have the scheme process the claims appropriately.
Kind Regards
Optivest Health Services
Thank you for your recent review.
We have escalated your concern in this regard.
We can however in the interim confirm that we are not affiliated with Hospitals and Doctors, therefore cannot obtain any form of information from these parties, as they will not provide us with any information pertaining to claims, etc. We are contracted with medical schemes and can relay the specific requirements to you as client, to understand what it is the scheme requires in order to process claims, hence saving you time with the need to phone the scheme.
We do hope we can assist with resolving the matter, with the specific details we require from you, in order to have the scheme process the claims appropriately.
Kind Regards
Optivest Health Services
Optivest's reply22 Sept 2022, 10:36
Official
Good day VJ
Thank you for your recent review.
We have escalated your concern in this regard.
We can however in the interim confirm that we are not affiliated with Hospitals and Doctors, therefore cannot obtain any form of information from these parties, as they will not provide us with any information pertaining to claims, etc. We are contracted with medical schemes and can relay the specific requirements to you as client, to understand what it is the scheme requires in order to process claims, hence saving you time with the need to phone the scheme.
We do hope we can assist with resolving the matter, with the specific details we require from you, in order to have the scheme process the claims appropriately.
Kind Regards
Optivest Health Services
Thank you for your recent review.
We have escalated your concern in this regard.
We can however in the interim confirm that we are not affiliated with Hospitals and Doctors, therefore cannot obtain any form of information from these parties, as they will not provide us with any information pertaining to claims, etc. We are contracted with medical schemes and can relay the specific requirements to you as client, to understand what it is the scheme requires in order to process claims, hence saving you time with the need to phone the scheme.
We do hope we can assist with resolving the matter, with the specific details we require from you, in order to have the scheme process the claims appropriately.
Kind Regards
Optivest Health Services
VJ
V J's updateReviewer Update
22 Sept 2022, 11:01So what you’re saying is that you’re simply adding another layer by acting as liaison between the medical aid and I? Then what is the purpose? There is an open line of communication to the medical aid and the impression that I had was that any issues between any of the parties will be resolved by you. So in essence you’re there to confirm that I have a problem and then steer me back to the doctors, hospital and medical aid? I just received another call from Phumlela advising that there is still a problem, which I am aware of, and that I am to sort it out with the hospital.
VJ
V J's update22 Sept 2022, 11:01
Reviewer Update
So what you’re saying is that you’re simply adding another layer by acting as liaison between the medical aid and I? Then what is the purpose? There is an open line of communication to the medical aid and the impression that I had was that any issues between any of the parties will be resolved by you. So in essence you’re there to confirm that I have a problem and then steer me back to the doctors, hospital and medical aid? I just received another call from Phumlela advising that there is still a problem, which I am aware of, and that I am to sort it out with the hospital.
Optivest's replyOfficial
22 Sept 2022, 11:20Dear VJ
We can confirm that Phumlela has contacted you and will assist with investigating and guiding you to hopefully resolve the matter.
Kind Regards
Optivest Health Services
We can confirm that Phumlela has contacted you and will assist with investigating and guiding you to hopefully resolve the matter.
Kind Regards
Optivest Health Services
Optivest's reply22 Sept 2022, 11:20
Official
Dear VJ
We can confirm that Phumlela has contacted you and will assist with investigating and guiding you to hopefully resolve the matter.
Kind Regards
Optivest Health Services
We can confirm that Phumlela has contacted you and will assist with investigating and guiding you to hopefully resolve the matter.
Kind Regards
Optivest Health Services