Very unhappy client

I recently joined Bonitas through Optivest. I am very disgruntled, during the joining process I spoke to the sales person and mentioned a few times that my almost 9 month old baby has an appointment with both his pediatrician and an opthalmologist in the month of September. We would have been fully covered had we stayed with Discovery. I in no uncertain terms told the sales person that if those appointments were not to be covererd that I would rather join the new medical aid at a later date. I was made promises that my baby's appointments would definately be covered should I move. So I accepted. Just to be told that this is not the case due to a waiting period. I requested that this issue be taken further and that all my calls with the said sales person be looked at, as I am most unhappy. I have been waiting for these appointments for months. A month is a very long time to wait for a baby. I am so upset that this has happend and that it is now leaving a sour taste in my mouth and making me bitter that I even tried to change medical aids in the first place. I feel very done in.