JZ
Jakkie Z
1 reviews | Active since Apr 2018
09 Feb 2023, 11:12
Very bad customer service
I received pathetic service from them. No reaction on emails - have to phone in to get a reaction. Then they do not make sure which scheme you are a member of. Really not recommendable.
Helpful (0)
Replies (3)0
Replies (3)
Optivest's replyOfficial
09 Feb 2023, 15:00Hi Jakkie
Thank you for your recent review via Hello Peter.
We wish to apologise for the service you have experienced, as this is not in-line with our service proposition to our clients.
We have escalated your complaint to the relevant department whom will contact you with regards to your query.
Kind Regards
Optivest Health Services.
Thank you for your recent review via Hello Peter.
We wish to apologise for the service you have experienced, as this is not in-line with our service proposition to our clients.
We have escalated your complaint to the relevant department whom will contact you with regards to your query.
Kind Regards
Optivest Health Services.
Optivest's reply09 Feb 2023, 15:00
Official
Hi Jakkie
Thank you for your recent review via Hello Peter.
We wish to apologise for the service you have experienced, as this is not in-line with our service proposition to our clients.
We have escalated your complaint to the relevant department whom will contact you with regards to your query.
Kind Regards
Optivest Health Services.
Thank you for your recent review via Hello Peter.
We wish to apologise for the service you have experienced, as this is not in-line with our service proposition to our clients.
We have escalated your complaint to the relevant department whom will contact you with regards to your query.
Kind Regards
Optivest Health Services.
JZ
Jakkie Z's updateReviewer Update
10 Feb 2023, 09:01Thank You for your standard reply. Do not bother any further, I have transferred my business to a new broker firm and my problem was resolved within minutes.
JZ
Jakkie Z's update10 Feb 2023, 09:01
Reviewer Update
Thank You for your standard reply. Do not bother any further, I have transferred my business to a new broker firm and my problem was resolved within minutes.
Optivest's replyOfficial
10 Feb 2023, 09:14Hi Jakkie
We are more than happy to assist you with your query should you feel you require additional assistance.
If however your new broker was able to assist you accordingly, we humbly apologize if this was not satisfactorily concluded from our side.
Kind Regards
Optivest Health Services
We are more than happy to assist you with your query should you feel you require additional assistance.
If however your new broker was able to assist you accordingly, we humbly apologize if this was not satisfactorily concluded from our side.
Kind Regards
Optivest Health Services
Optivest's reply10 Feb 2023, 09:14
Official
Hi Jakkie
We are more than happy to assist you with your query should you feel you require additional assistance.
If however your new broker was able to assist you accordingly, we humbly apologize if this was not satisfactorily concluded from our side.
Kind Regards
Optivest Health Services
We are more than happy to assist you with your query should you feel you require additional assistance.
If however your new broker was able to assist you accordingly, we humbly apologize if this was not satisfactorily concluded from our side.
Kind Regards
Optivest Health Services