Unprofessional service from Optivest

I purchased medical aid through Optivest and was not happy from day one as once the business is finalised Optivest does not care - my consultant is Ilana De Klerk and requesting her assistance for anything is like 'pulling teeth' as she will not assist. I called Bonitas to change my option and they asked that I call Optivest I did query about the time period and was advised that Optivest can do this at any time but Ilana advised that her company closes today and I should contact Med Aid myself. - this is the type of service I have received from this lady from day 1. It is sad as Med Aid is a necessity that I have to put up with this disgusting service.