Unprofessional agent within optivest

26march 2025 agent zack solomon from optivest helped with an application of a new medical aid. We did most work and agreed he'd call again to finalize the application and also call my current mrdical aid to cancel. That was last time i spoke to zack solomon. I emailed him many times, called his landline and left message. None got a response. Yesterday thyrsday 3rd april 2025 i sent him an email, i told him its clear hes ignoring me and if he dorsnt help me finish this application i will submit a formal complaint. Thats when.i finaly got a response from Zack solomon. The response was one half line. " the only time i have is this afternoon at 15:30". No apology no explanation. I accepted the suggested time. But then i realized that this person is not bein professional. So i decided to restart the medical aid process application myself and all necessary documentation and all. I dont blame optivest because ive worked with them before they are very kind and helpful. But there is this one pwrson inside optivest who will ruin their reputation.