Unauthorized debit order

I hope this mail finds you well. Kindly please find an urgent complain against one of your staff members Anzani Nenzhelele. During the month of September my wife and I were looking for a medical aid to join, my wife got a call from Anzani who was supposed to assist her but failed as she captured all incorrect details. I then took over and assisted my wife take up medical aid from momentum and NOT from Optivest as I had to start over. On the 1st of October you guys went on and debited my wife/ my account amount OPTIVEST ***2 SA R 89.00-, I called and was told this was a service fee , and you then again went ahead and debited my account this month on the 1st November; OPTIVEST ***4 SA R178.00 and HEALTH SAV DB *** R 200.00. The last manager I was given details of was Kerin Kindly please stop these debit orders and refund me the amount due to me and my wife ID number on subject. Should I not get a response and solution to this, I’m taking legal actions as there us no agreement between you and my wife. Should you insist that you have an agreement I would then request a recording of that agreement. Below are my references going forward in logging and complain against your company

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Charmaine bester.

Karin manager at Optivest for Anzani ***