Total Nightmare

I am writing this review to express my deep dissatisfaction with OptiVest and their appalling customer service.

For over six months, I have been attempting to resolve an issue regarding my account. Despite numerous emails, calls, and promises of resolution, the problem remains unresolved. Specifically, OptiVest has repeatedly deducted double the amount for my gap cover premium, despite assurances that this would not happen.

The lack of communication and ineffective handling of my case have caused undue stress and financial inconvenience. I have provided all necessary documentation and followed every instruction given by OptiVest, yet the issue persists.

This level of incompetence and disregard for customer concerns is unacceptable. I regret having chosen OptiVest for my financial needs and strongly advise others to reconsider before engaging with this company.

In conclusion, my experience with OptiVest has been nothing short of a nightmare. I urge the management to take immediate action to rectify this situation and restore my trust in their services.

Sincerely, Ricco