Title: Extremely Poor Service and No Proper Guidance from Medical Aid Broker

My experience with this medical aid broker has been extremely disappointing. For nearly two months, I have been trying to obtain the information I need to make an informed decision about changing or upgrading my medical aid.

I have explained my family's needs in detail and confirmed multiple times that I do not want to move to a specific medical scheme. Despite making my requirements clear, the advisor seems more interested in recommending the scheme he personally favours than in providing the information and alternative options I have specifically requested.

I expect a broker to listen to their client's needs, present suitable alternatives, explain the benefits and costs, and provide the necessary information to make an informed decision. Instead, I have had to repeatedly explain myself, with very little progress and no satisfactory answers to my questions.

After nearly two months, I am no closer to making a decision than when I started. This process has been unnecessarily frustrating and time-consuming, especially considering that medical aid is an important financial decision that directly affects my family's healthcare cover.

A broker's role should be to act in the client's best interests, not to push a particular medical scheme simply because they prefer it.

This has been a terrible customer experience, and I am extremely disappointed with the lack of service, responsiveness, and willingness to address my actual needs. I expected professional advice and guidance, but instead, I have been left to chase information that should have been provided from the beginning.