Thoroughly DISGUSTING Service

<p>After joining Bestmed 3 years ago I was advised by the broker to take out gap insurance through Optivest, which I did at the same time I joined the medical scheme. My first claim was for an anaethetist account for an operation I had in December 2015. The anaethetist informed me on the 16th February 2016 that the medical aid had only paid a part of her claim. I submitted a claim to Optivest on the 18th February and was asked for a few documents, which I sent them. After numerous emails, most of them asking Optivest to revert regarding the claim, I was told my claim was out of date. I rep**** that the claim had been submitted on the 18th February and that the account would only have been out of date on the 29th February. I had no response to this. I received a call today saying I am being handed over for the account and sent another email to Optivest, who rep**** that they weren't handling my claim, Insuremed was. I have been paying Optivest, I expect Optivest to give me service, I knew nothing about Insuremed until today. I have never had such DISGUSTING service as I have with Optivest. I will be contacting the Ombudsman.</p>