AL
Abraham L

1 reviews | Active since Nov 2020

11 Feb 2023, 17:26

Optivest

<div>Attention > customer care > OPTIVEST > 11 Feb 2023 GAPCOVER False information, or THE SMALL PRINT is optivest’s reason for not to uphold payments as they advertise telephonically Telephonic applications is processed based on what the consultant advertised. By the time you start your first claim the nightmare starts. The info optivest need is not so easy to obtain and they do not except detailed statements form the medical practioners. Members take note your claim is always incomplete, according to optivest so the medical practitioners account section get upset if you pay later than 30 days. On the end you must pay the medical practioners and optivest policy, and hope your claim is processed</div>

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Replies (1)
Optivest
Optivest's reply16 Feb 2023, 07:41
Official
Hi Abraham

Thank you for your review via Hello Peter.

We apologize for the service you have experienced.

We have noticed your Gap Cover is with Western Gap Cover, therefore a process is involved in order to claim.
Specific requirements are needed in order for the insurer to review and process your claim and should also fall within the framework of the policy.

We will request a consultant to contact you and assist you with the process. 

Kind Regards
Optivest Health Services