SC
Savana C
1 reviews | Active since Jul 2024
19 Sept 2024, 12:11
Service
Horrible service once you are a client.
Helpful (0)
Replies (6)0
Replies (6)
Optivest's replyOfficial
19 Sept 2024, 12:50Hi Savana,
Thank you for your recent review via Hello Peter.
We wish to apologize for the service you have experienced, as this is not in-line with our service proposition to our clients.
We have escalated the below to the necessary department whom will contact you with regards to your query.
Kind Regards,
Optivest Health Services.
Thank you for your recent review via Hello Peter.
We wish to apologize for the service you have experienced, as this is not in-line with our service proposition to our clients.
We have escalated the below to the necessary department whom will contact you with regards to your query.
Kind Regards,
Optivest Health Services.
Optivest's reply19 Sept 2024, 12:50
Official
Hi Savana,
Thank you for your recent review via Hello Peter.
We wish to apologize for the service you have experienced, as this is not in-line with our service proposition to our clients.
We have escalated the below to the necessary department whom will contact you with regards to your query.
Kind Regards,
Optivest Health Services.
Thank you for your recent review via Hello Peter.
We wish to apologize for the service you have experienced, as this is not in-line with our service proposition to our clients.
We have escalated the below to the necessary department whom will contact you with regards to your query.
Kind Regards,
Optivest Health Services.
Optivest's replyOfficial
19 Sept 2024, 13:52Hi Savana
In the interim, we can confirm that a query pertaining to a GP network change was required.
We can confirm this was sent to you on 16/09/2024, to the email address provided.
Should you have any additional queries in this regard, please do let us know in order for it to be resolved promptly.
Kind regards
Optivest Health Services
In the interim, we can confirm that a query pertaining to a GP network change was required.
We can confirm this was sent to you on 16/09/2024, to the email address provided.
Should you have any additional queries in this regard, please do let us know in order for it to be resolved promptly.
Kind regards
Optivest Health Services
Optivest's reply19 Sept 2024, 13:52
Official
Hi Savana
In the interim, we can confirm that a query pertaining to a GP network change was required.
We can confirm this was sent to you on 16/09/2024, to the email address provided.
Should you have any additional queries in this regard, please do let us know in order for it to be resolved promptly.
Kind regards
Optivest Health Services
In the interim, we can confirm that a query pertaining to a GP network change was required.
We can confirm this was sent to you on 16/09/2024, to the email address provided.
Should you have any additional queries in this regard, please do let us know in order for it to be resolved promptly.
Kind regards
Optivest Health Services
Optivest's replyOfficial
19 Sept 2024, 14:52Hi Savana
Thank you for the additional details, as this will assist us addressing the relevant query and the consultant Stiaan.
We have requested our Complaints Resolution Specialist to contact you and assist accordingly and have provided her with the above mentioned additional details.
Kind regards
Optivest Health Services
Thank you for the additional details, as this will assist us addressing the relevant query and the consultant Stiaan.
We have requested our Complaints Resolution Specialist to contact you and assist accordingly and have provided her with the above mentioned additional details.
Kind regards
Optivest Health Services
Optivest's reply19 Sept 2024, 14:52
Official
Hi Savana
Thank you for the additional details, as this will assist us addressing the relevant query and the consultant Stiaan.
We have requested our Complaints Resolution Specialist to contact you and assist accordingly and have provided her with the above mentioned additional details.
Kind regards
Optivest Health Services
Thank you for the additional details, as this will assist us addressing the relevant query and the consultant Stiaan.
We have requested our Complaints Resolution Specialist to contact you and assist accordingly and have provided her with the above mentioned additional details.
Kind regards
Optivest Health Services
Optivest's replyOfficial
19 Sept 2024, 15:21Hi Savana
Thank you for the above, we will address this with the parties involved, based on what we can see on our system or telephone records.
Kind regards
Optivest Health Services
Thank you for the above, we will address this with the parties involved, based on what we can see on our system or telephone records.
Kind regards
Optivest Health Services
Optivest's reply19 Sept 2024, 15:21
Official
Hi Savana
Thank you for the above, we will address this with the parties involved, based on what we can see on our system or telephone records.
Kind regards
Optivest Health Services
Thank you for the above, we will address this with the parties involved, based on what we can see on our system or telephone records.
Kind regards
Optivest Health Services
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Savana C's updateReviewer Update
19 Sept 2024, 16:16Thanks to Zelda , my problem has been resolved within 30min !! She is a great !! Thank you again !!
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Savana C's update19 Sept 2024, 16:16
Reviewer Update
Thanks to Zelda , my problem has been resolved within 30min !! She is a great !! Thank you again !!
Optivest's replyOfficial
19 Sept 2024, 16:19H Savana
Thank you for the confirmation, and are happy this was resolved in a efficient and satisfactory manner.
Kind regards
Optivest Health Services
Thank you for the confirmation, and are happy this was resolved in a efficient and satisfactory manner.
Kind regards
Optivest Health Services
Optivest's reply19 Sept 2024, 16:19
Official
H Savana
Thank you for the confirmation, and are happy this was resolved in a efficient and satisfactory manner.
Kind regards
Optivest Health Services
Thank you for the confirmation, and are happy this was resolved in a efficient and satisfactory manner.
Kind regards
Optivest Health Services