Poor claims Service

I would like for optivest to put the same effort when selling insurance as to when there is a valid claim. On the 27 march 2024 I submitted a gap cover claim to optivest with all required documents only got feedback on the 4 April 2024 now a Anja Wandrag as informed that on page 6 policy wording (fine print) they need "supply in writing any such proof, medical evidence, or other information as the Company may reasonably request" The proof is the hospital and medical aid statement and the receipt were i had to pay the short fall. This is gap/short fall is to cover me for what my medical aid falls short to pay My personal medical report is private. So here we need to be reserved about being ****med into taking these gap covers as clearly here when a claim arises there part has alot of red tape to pay out I wouldn't have went into hospital for no reason and spent 4.5 days there And now being a client with optivest for over 10 years I have issues like this were there is no regular claim history for a response like this Unacceptable Optivest I expected more for a insurer.