Policy cancellation

To whom it may concern,

I took up a medical aid and a gap cover with a broker who’s name is Siphesihle Cubaletiki. On the 1st December 2021. I immediately received the quote and the relevant documents. As I was going through my contract I noticed they added a line item called MedExpert in which I did not agree on.

I then called Siphesihle Cubaletiki. He did not call me back nor message me back. I then demanded the all the policies to be cancelled.

I reached out to he’s manager Zelda for all the policies to be cancelled via both telephonically and via email.

I keep getting phone calls of their staff congratulating me on my policies in which I’ve asked to be cancelled on the 8th December 2021.

It is ******* to keep a policies opened when a customer has requested for them to be cancelled.

If I do not receive my cancellation letters by Monday, 13th December 2021, I will have no choice but to seek counsel from the Ombudsman

Kind regards

Vuyo