MM
Mmapitsi M
1 reviews | Active since Apr 2013
14 Jan 2025, 13:10
Pathetic service and lack accountability
The worst medical aid brokerage ever.... I recently changed my medical aid and I was misled by the sales agent Nikita that my previous medical scheme won't debit and guess what, both medical schemes debited!!! I'm not getting any joy from her and management.
TCF wasn't app**** and now they don't want to send my recordings and I know I have full rights to my recordings . They also said they not allowed to provide their superiors email address, I need to escalate this to their CEO however I'm told they can't furnish me with his email address.What a nightmare....
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Optivest's replyOfficial
14 Jan 2025, 15:27 Hi Mmapitsi,
Thank you for your recent review via Hello Peter.
We wish to apologize for the service you have experienced, as this is not in-line with our service proposition to our clients.
We have received your formal complaint and are addressing this accordingly. We will provide you with feedback once our full investigation into this matter has been concluded.
Kind Regard,
Optivest Health Services.
Thank you for your recent review via Hello Peter.
We wish to apologize for the service you have experienced, as this is not in-line with our service proposition to our clients.
We have received your formal complaint and are addressing this accordingly. We will provide you with feedback once our full investigation into this matter has been concluded.
Kind Regard,
Optivest Health Services.
Optivest's reply14 Jan 2025, 15:27
Official
Hi Mmapitsi,
Thank you for your recent review via Hello Peter.
We wish to apologize for the service you have experienced, as this is not in-line with our service proposition to our clients.
We have received your formal complaint and are addressing this accordingly. We will provide you with feedback once our full investigation into this matter has been concluded.
Kind Regard,
Optivest Health Services.
Thank you for your recent review via Hello Peter.
We wish to apologize for the service you have experienced, as this is not in-line with our service proposition to our clients.
We have received your formal complaint and are addressing this accordingly. We will provide you with feedback once our full investigation into this matter has been concluded.
Kind Regard,
Optivest Health Services.