PATHETIC SERVICE

To the Directors of Optivest Health Services I suggest you get things in order and listen to the customers ... WE ARE NOT HAPPY WITH THE SERVICE. your service delivery is terrible and you are taking peoples money !!!!! I have never had so many problems with a broker over medical aid in all my years - I requested for medical cover from Bonitas and its been problems from the beginning its almost a year later and we still having problems nothing is being resolve emails with correct documents are not reaching the correct people debit order are being taken without consent - I have to keep following up to find out what is happening. My queries are still not resolved, and we are still unsure of what is happening with my cover. If I had know it was going to be so much trouble I would have never app**** through Optivest I am so upset and disappointed that I have to be so frustrated. WHY do we have fight for service, WHY do we have to do your job that you charge a fees for? WHY do you offer to help customer and not deliver? This is PATHETIC SERVICE!