AD
Adam D
1 reviews | Active since Sept 2023
04 Sept 2024, 19:02
Optivest- Zero for CX
Zero for after sales..tried for 2 days to contact consultant that arranged change to Bonita's...left messages and sent email. Premiums deducted this month from my account for Bonita's and the other Medical Aid that I was suppose to exit....double hit....painful experience.....not happy!... UNHAPPY PENSIONER. Maybe this will prompt a response. .Adam David
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Optivest's replyOfficial
05 Sept 2024, 07:41 Hi Adam,
Thank you for your recent review via Hello Peter.
We wish to apologize for the service you have experienced, as this is not in-line with our service proposition to our clients.
We have escalated your complaint to the relevant department whom will contact you with regards to your query.
Kind Regards,
Optivest Health Services.
Thank you for your recent review via Hello Peter.
We wish to apologize for the service you have experienced, as this is not in-line with our service proposition to our clients.
We have escalated your complaint to the relevant department whom will contact you with regards to your query.
Kind Regards,
Optivest Health Services.
Best regards,
Optivest's reply05 Sept 2024, 07:41
Official
Hi Adam,
Thank you for your recent review via Hello Peter.
We wish to apologize for the service you have experienced, as this is not in-line with our service proposition to our clients.
We have escalated your complaint to the relevant department whom will contact you with regards to your query.
Kind Regards,
Optivest Health Services.
Thank you for your recent review via Hello Peter.
We wish to apologize for the service you have experienced, as this is not in-line with our service proposition to our clients.
We have escalated your complaint to the relevant department whom will contact you with regards to your query.
Kind Regards,
Optivest Health Services.
Best regards,