CF
Christal F

1 reviews | Active since Apr 2015

25 Feb 2025, 14:33

OPTIVEST YOU BETTER HAVE MY MONEY!!

I am a new client to Optivest and has been disappointed with their service of late. They did not debit my account for 2 months, so automatically it became my problem. They told me I had to pay R1114.00 to bring the policy up to date. I paid the amount on Saturday 22/2/2025, mind you before payday nogal. as if I have money just laying around. Today 25/2/2025 they send me an email, my membership has been Terminated, why? I paid the amount so what now. I want my R1114.00 that I paid I would like a reimbur*****t AND I THANK YOU

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Replies (1)
Optivest
Optivest's reply25 Feb 2025, 14:45
Official
Dear Christal

Thank you for your recent review.
We apologize for the  inconvenience and your expierence.

We can confirm that you signed up with Unity Health via Optivest, and will investigate this matter, as we can confirm that proof of payment was received and sent to Unity Health for allocation.

We have therefore escalated this to the relevant department to assist and actions this accordingly.

Kind regards
Optivest Health Services