SG
Shadley G
1 reviews | Active since Sept 2017
28 Jan 2025, 23:38
Optivest unauthorised debits
Good day I joined Optivest last year and wasn’t happy with the service and then decided to cancel the policy, however they keep deduction a fee each month even though I have the cancellation letter sent by Natasha Adonis.. I had to reverse these debuts for the past 3 months and was charged R45 per reversal, who will be liable for the bank fees charged
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Optivest's replyOfficial
29 Jan 2025, 08:28Hi Shadley,
Thank you for your recent review via Hello Peter.
We wish to apologize for the service your have experienced, as this is not in-line with our service proposition to our clients.
We have escalated your complaint to the necessary department whom will contact you with regards to your query.
Kind Regards,
Optivest Health Services.
Thank you for your recent review via Hello Peter.
We wish to apologize for the service your have experienced, as this is not in-line with our service proposition to our clients.
We have escalated your complaint to the necessary department whom will contact you with regards to your query.
Kind Regards,
Optivest Health Services.
Optivest's reply29 Jan 2025, 08:28
Official
Hi Shadley,
Thank you for your recent review via Hello Peter.
We wish to apologize for the service your have experienced, as this is not in-line with our service proposition to our clients.
We have escalated your complaint to the necessary department whom will contact you with regards to your query.
Kind Regards,
Optivest Health Services.
Thank you for your recent review via Hello Peter.
We wish to apologize for the service your have experienced, as this is not in-line with our service proposition to our clients.
We have escalated your complaint to the necessary department whom will contact you with regards to your query.
Kind Regards,
Optivest Health Services.