Optivest sales team are ****mers

Worst service ever! I asked to move to a more cost effective medical aid and was assisted by a Zack Solomons who assisted me and was to move me to Bonitas. After sending me some pricing etc which I rep**** to by email and said I wasn’t happy with I have been struggling to get hold of him. I left several messages on his voicemail, sent emails to him and spoke to the client service team who said he will call me back. To my surprise, I received an email from Bonitas stating that my debit order will go off in 02/02/2025 and the premium is R1,000 more that I am paying now.I have not signed any documents or given permission for my bank account to be debited by Bonitas or for Optivest to move me to a more expensive medical aid. This needs a be resolved urgently or else.