optivest poor service

I am on a medical aid and one off the brokers for the medical aid is Optivest as 2023 draw to a close I wanted to approve the medical aid I was on and asked since Oct 2023 for help from Optivest initially they came back with medical insurance and I told them I do not want medical insurance I want a Medical aid a very, very long story short at last after a lot off emails to and through someone came back to me in Dec we discussed what I needed and I was send an email I also wanted to include my child as a dependent so on the 8th and the 11th off Dec after 2 hours or more off conversation I was under the impression that all was well and finalized so Jan 2024 came and only less than 50% off the quoted price was deducted from my account for my contribution on the 3rd off Jan 2024 optivest was contacted and (obviously the guy that initially helped me was on leave still is) so someone else said they will look in to it and get back to me - I'm still waiting after everything I had to contact the medical aid and said this was arranged in Dec but nothing was send through to them - so I had to do everything again send all the documentation through to the medical aid give proof that it was send to Optivest in time ext., it is today the 10th off Jan today I got confirmation that my child is registered as dependent but they are still busy deciding if they are going to change my plan option - Why would you have a broker firm that is leaving the clients hanging if I would give this level off service to my clients I would not have a job so how they can still operate I do not know or maybe I was just the unlucky client that they did not care about needless to say I will never recommend Optivest to any person ever