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Aldean D
1 reviews | Active since Mar 2025
17 Mar 2025, 17:10
Optivest ****mers
Horrific service! I am extremely disgusted by the lack of action regarding my requests. I asked Cohen Jones to cancel my gap cover on the 3rd of March, yet I have received no confirmation or update to date. Wade Benjamin who called daily till I signed up for the Medshield medical aid has now started ignoring my calls and emails since the beginning of February.
To top it off, I was signed up for MedXpert services that I never requested and Medshield told me to sort it out myself!
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Optivest's replyOfficial
18 Mar 2025, 08:13Hi Aldean,
Thank you for your recent review via Hello Peter.
We wish to apologize for the service you have experienced, as this is not in-line with our service proposition to our clients.
We have escalated your complaint to the necessary department whom will contact you with regards to your query.
Kind Regards,
Optvest Health Services.
Thank you for your recent review via Hello Peter.
We wish to apologize for the service you have experienced, as this is not in-line with our service proposition to our clients.
We have escalated your complaint to the necessary department whom will contact you with regards to your query.
Kind Regards,
Optvest Health Services.
Optivest's reply18 Mar 2025, 08:13
Official
Hi Aldean,
Thank you for your recent review via Hello Peter.
We wish to apologize for the service you have experienced, as this is not in-line with our service proposition to our clients.
We have escalated your complaint to the necessary department whom will contact you with regards to your query.
Kind Regards,
Optvest Health Services.
Thank you for your recent review via Hello Peter.
We wish to apologize for the service you have experienced, as this is not in-line with our service proposition to our clients.
We have escalated your complaint to the necessary department whom will contact you with regards to your query.
Kind Regards,
Optvest Health Services.