OPTIVEST INCOMPETENCE

<p>I took out a GAP POLICY COVER in February this year to cover myself and two dependents. I paid fatihfully the entire year. Not once did a compliant officer or a consultant ever make contact again with me after the intial call and email was sent.</p> <p>I now have a valid and legitimate claim and I am told my dependents are not on the policy! When I asked why as I requested this at the onset of the policy, I was told I never sent my medical aid care to them!</p> <p>I submitted a claim in November, they were very rude to me, and requested a ton of documents to process my claim, which I duly got and sent to them. At no stage during this one month battle to obatain all the documents from the hospital and my medical aid was I told the child I was claiming for is not covered. I was only told after all this work was done. I then called back and requested a copy of the initial voice recroding that would resolved the dispute, only to be told they are not allowed to give it to me, I must travel to their offices, in Cape Town or Pretoria to come and listen to it. The manger, however confirmed he had listerened to it but would not comment on weather or not I had asked for the inclusions of my chidren. I have requested this in writing and I am ignored. I think this is blatent incompetence and very bad customer service. People need to know just how bad OPTIVEST and their customer service or lack thereof is. I have paid for a year for nothing, and when I ask for evidence which is mine, I am denied that, I ask why?</p>