Optivest giving really bad service

Hi

I need to list my experience with Optivest Health Services here. Optivest is a specialist in medical schemes and medical scheme related products, as I understand. Initially the service was good, until I had chosen my medical aid and was handed over to the Medical aid, the service is appalling!!

The consultant (Dillon Powell) that helped me and my wife was very helpful in the beginning, calling us back on a regular basis, but as soon as the sell was made, it was like Optivest never existed.

I had to further communicate with Optivest after my new medical aid was approved, as I wanted to back date the starting date. Dillon explained and sent me the details that I could do a manual payment for the month I wanted to back date, which I did. After waiting for about a week I checked in with the medical aid on this manual payment and was told they do not see the payment. I then started contacting Dillon from Optivest again to investigate this for me, but have NOT being able to held of him for about 2 months. He never returned any calls, and never responded on any emails. I then went on the Optivest website and looked for a contact center to call. I was directed to Dillon a few weeks back and was able to speak to him this way. He apologized for not being available and will look into the problem immediately. And now it is a few weeks later and NO call back. Me and wife have tried to call him again, leaving messages with no luck. I have sent multiple emails and no response...AGAIN.

No the problem is I have done a manual payment to the medical aid but is not reflecting on their statements, so this means I have lost a full month's medical aid installment, the medical can't help and the Medical Aid Service Provider (Optivest) is NOT helping either.

Either Optivest or the Medical aid needs to sort this out, or pay me my money back. The other thing is we have NOT even received ANY medical Aid cards from Medshield. I am getting monthly statements, but nothing else. So between Medshield and Optivest their services are really VERY bad!!!

At this stage I am blaming Optivest, not the Medical aid as I used the details give by Dillon from Optivest.

I really hope this message on Hellopeter will get some response from Optivest to get this resolved ASAP.

Kind Regards Riaan Venter