NM
Nikesh M
1 reviews | Active since Mar 2020
29 Jul 2023, 12:38
Optivest gap cover a definite no
very inefficient with a claim request. Do not ask all required documents at once, they try and look for ways on not paying claim. Absolutely disappointed with inefficient service, and not value for money.
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Optivest's replyOfficial
31 Jul 2023, 08:10 Dear Nikesh,
Thank you for sharing your feedback with us via Hello Peter.
We have reviewed your recent claim submission and acknowledge that Gap Cover policies typically require standard documentation to process claims successfully. In some cases, the claims assessors may request additional information to thoroughly review the details of a claim. Rest assured, they make every effort to communicate such requirements to our clients promptly.
As of now, a specific report is essential for the thorough review of your claim.
The administrators have sent you the details regarding this report in a follow-up communication dated 25/07/2023.
We sincerely hope that you will be able to provide the requested report, as it is crucial to proceed with the review of your claim.
If you have any questions or require further assistance, please do not hesitate to contact us directly. We are here to help and address any concerns you may have.
We look forward to resolving this matter for you promptly.
Kind Regards,
Optivest Health Services
Thank you for sharing your feedback with us via Hello Peter.
We have reviewed your recent claim submission and acknowledge that Gap Cover policies typically require standard documentation to process claims successfully. In some cases, the claims assessors may request additional information to thoroughly review the details of a claim. Rest assured, they make every effort to communicate such requirements to our clients promptly.
As of now, a specific report is essential for the thorough review of your claim.
The administrators have sent you the details regarding this report in a follow-up communication dated 25/07/2023.
We sincerely hope that you will be able to provide the requested report, as it is crucial to proceed with the review of your claim.
If you have any questions or require further assistance, please do not hesitate to contact us directly. We are here to help and address any concerns you may have.
We look forward to resolving this matter for you promptly.
Kind Regards,
Optivest Health Services
Optivest's reply31 Jul 2023, 08:10
Official
Dear Nikesh,
Thank you for sharing your feedback with us via Hello Peter.
We have reviewed your recent claim submission and acknowledge that Gap Cover policies typically require standard documentation to process claims successfully. In some cases, the claims assessors may request additional information to thoroughly review the details of a claim. Rest assured, they make every effort to communicate such requirements to our clients promptly.
As of now, a specific report is essential for the thorough review of your claim.
The administrators have sent you the details regarding this report in a follow-up communication dated 25/07/2023.
We sincerely hope that you will be able to provide the requested report, as it is crucial to proceed with the review of your claim.
If you have any questions or require further assistance, please do not hesitate to contact us directly. We are here to help and address any concerns you may have.
We look forward to resolving this matter for you promptly.
Kind Regards,
Optivest Health Services
Thank you for sharing your feedback with us via Hello Peter.
We have reviewed your recent claim submission and acknowledge that Gap Cover policies typically require standard documentation to process claims successfully. In some cases, the claims assessors may request additional information to thoroughly review the details of a claim. Rest assured, they make every effort to communicate such requirements to our clients promptly.
As of now, a specific report is essential for the thorough review of your claim.
The administrators have sent you the details regarding this report in a follow-up communication dated 25/07/2023.
We sincerely hope that you will be able to provide the requested report, as it is crucial to proceed with the review of your claim.
If you have any questions or require further assistance, please do not hesitate to contact us directly. We are here to help and address any concerns you may have.
We look forward to resolving this matter for you promptly.
Kind Regards,
Optivest Health Services