MA
Mary A

1 reviews | Active since Feb 2023

16 Feb 2023, 11:59

Optivest efficiency

I was faced with and over-awed by invoices sent to me by my medical aid after 2 hospital procedures which amounted to a great deal of money, and desperately turned to Optivest for help and assistance.

From the moment the call was taken I was assisted with empathy and efficiency. The consultant explained she would have to investigate and verify each claim which would take time, to leave it with her and she would get back to me. I was extremely relieved and overjoyed to learn she had found my Medical Aid had made a mistake and after consulting with them agreed to cover most of my hospital expenses. which would have wiped out my life's savings. So', a huge, big thank you to Optivest and to the consultant for her empathy, efficiency and tenacity.

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Replies (1)
Optivest
Optivest's reply16 Feb 2023, 12:56
Official
Hi Mary Anne, 

Thank you for your compliment, we strive to ensure great and friendly service to our clients and try our utmost best to improve where necessary. 

We will most definitely revert your compliment to the Optivest Team and  Kezia for their service  to you. 

Kind Regards 
Optivest Health Services. 

Best regards,