OPTIVEST DISMAL SERVICE

There is common thread about the customer service of Optivest - pitiful, disastrous, poor etc. The consultant Brunique Hendricks was very enthusiastic to get me on board. Once I signed up, is when their incompetencies reared it's ugly head. 1. Omitted important info about late joiner penalties 2. Not responding to emails because she took leave 3. Deducting gap cover ahead of the date requested. When I asked for a refund, of the Jan payment the policy was cancelled in its entirety. I have to arrange my own gap cover now. 4. Not cancelling the medical aid that I was transferring from. If I didn't make enquiries I would have been double billed 5. Not arranging payment to come off for the new medical aid from 1 March. If I didn't contact the new med aid myself, I would have been none the wiser. I now have to make a manual payment and the debit order will go off from 1 April. I would have been without cover if I didn't make enquiries

The above is just the tip of the iceberg of what I experienced. When I cancelled Medexpert, they stopped communicating with me. Not even the manager, Sheila ****rell bothered to reach out to me when I reported further errors via email. I am removing them as my broker and I would not recommend them to friends and family. They not even worthy of 1 star, that's how bad they are.