1 reviews | Active since Jul 2016
Optivest agents, endangering your life!!!
Keep in mind, that i always have solid proof, of everything i state ...
I wanted to change my Medical Aid and was contacted by a man called, Angelo Le Fleur from Optivest, at the end of October 2024.
I answered all his questions and he said he will send through a quote, to get a Policy with Bonitas.
Once i received the quote on a Policy for my daughter and myself, i saw that i was being charged a "Late Joining Fee" and a "Migraine waiting period of 12 months".
They can NOT charge me a "Late Joining Fee", because I've never been without a Medical Aid. I was merely looking to change my current one!
I also said to him, what is the "Migraine waiting period" for? Because i have never involved any Medical Aid with the pain i have, since my motorbike accident in 2016...?! I merely drink over-the-counter pain pills, such as Comprals, GrandPas, Ponado, etc
This man, has STILL not answered the questions i gave him, nor has he activated my Medical Aid with Bonitas.
Due to this mans failure to do his job correctly (he kept on blaming Bonitas for making the mistakes to my quote on a Policy and that he is busy dealing with them - I'm still waiting!), my daughter and i have now been without a Medical Aid, for almost a month.
Which will not only then cause my next Medical Aid (seeing that i canceled my Medical Aid at the end of October 2024, trusting this man to get me onto Bonitas), to fine me for being without a Mefical Aid for any period of time, but put my daughter and my life in danger, for not having a Medical Aid, should it be needed. (No one has that kind of money, to just pay out of their pocket immediately, in order to receive treatment...especially where Hospitalization is involved.)
I then contacted HIPPO and a lady contacted me to do a Policy with Bonitas.
She told me, that she is not allowed to assist me, because my application is locked with this man at Optivest.
OPTIVEST! I am demanding that you release my application from your company, so that i can get someone competent enough, to assist me in getting a Medical Aid, NOW!!!
Should you fail to do so, witin 3 days from tomorrow (25th of November 2024), i will take LEGAL ACTION, not only against your agent (Angelo Le Fleur), but OPTIVEST aswell, for everything surrounding this case, including (but not limited to) putting my daughter and my life in grave danger, in so many ways and the trauma already caused!
Awaiting your swift action
Thank you for your recent review via Hello Peter.
We wish to apologize for the service you have experienced, as this is not in-line with our service proposition to our clients.
We have escalated your complaint to the necessary department whom will contact you with regards to your query.
Kind Regards,
Optivest Health Services.
Thank you for your recent review via Hello Peter.
We wish to apologize for the service you have experienced, as this is not in-line with our service proposition to our clients.
We have escalated your complaint to the necessary department whom will contact you with regards to your query.
Kind Regards,
Optivest Health Services.
Now, due to the first agent there that was supposed to assist me in getting a Medical Aid, my daughter and i haven't had a Medical Aid for a month and a half, which ofcourse will count against me, when putting in an application to join any Medical Aid now and from this point forward.
Not only that...
Optivest also claims for the past month and a half, that they are investigating the matter and even stated now, that it's been finalized, without anyone at Optivest ever contacting me for said "investigation".
Optivest pulls the life out from under your feet and then pretend it's not their fault.
Due to the actions of the agent under the employ of Optivest and how it has affected my daughter and my lives, i have now decided to hand this matter over, to my Attorneys.
Now, due to the first agent there that was supposed to assist me in getting a Medical Aid, my daughter and i haven't had a Medical Aid for a month and a half, which ofcourse will count against me, when putting in an application to join any Medical Aid now and from this point forward.
Not only that...
Optivest also claims for the past month and a half, that they are investigating the matter and even stated now, that it's been finalized, without anyone at Optivest ever contacting me for said "investigation".
Optivest pulls the life out from under your feet and then pretend it's not their fault.
Due to the actions of the agent under the employ of Optivest and how it has affected my daughter and my lives, i have now decided to hand this matter over, to my Attorneys.
Thank you for the comment.
We can confirm that Jamie-Lee has been in contact with your regarding your application form.
We have escalated this to our contact person at the scheme, for urgent assistance and are awaiting feedback.
Kind regards,
Optivest Health Services.
Thank you for the comment.
We can confirm that Jamie-Lee has been in contact with your regarding your application form.
We have escalated this to our contact person at the scheme, for urgent assistance and are awaiting feedback.
Kind regards,
Optivest Health Services.